Liquid Logic Support Officer
Posted 11 May 2020
Location
Barnet
Salary
£18 - £22
Contract Type
Temporary
Category
Technology

North London Local Authority

Applications Support-Liquid Logic

3 Month Contract (perhaps 3 months more)

Paying between £18-£22.48ph

Our client, a North London Local Authority, require an Applications Support Officer with Liquid Logic experience.

The post holder will be responsible for providing high quality day-to-day support and advice to users of the department's main systems namely Liquidlogic's LAS and to identify and resolve requests that cannot be resolved by the service desk.

DUTIES:

1. To assist the Application Manager in maintaining and developing the department's databases, including system administration, security access, undertaking changes to the database as necessary and requesting system changes.

2. To maintain the integrity of the database, undertaking code changes as required and carrying out amendments to the system as and when changes occur to operational or departmental procedural practices.

3. To work closely with the service desk and provide day-to-day advice and support to system users and monitor the availability of the systems in accordance with agrees standards.

4. To provide assistance over the phone or through the use of remote support tools such as Dameware to manage incidents, requests and changes and escalate to Digital Services or external software suppliers as necessary.

5 .To monitor agreed data integrity and security standards for the system; co-ordinating requests for access to the system within departmental procedures.

6. To examine new releases in conjunction with the Application Manager, perform systems integration and testing and present final test results, document and obtain agreement and approval. Check results and undertake user acceptance tests.

7. To maintain accurate records of incidents, requests and keep accurate documentation on dealing with recurring issues to assist with the transfer of knowledge and good

Experience:

Extensive experience of maintaining Liquidlogic's LAS system, maintaining user security for access to systems, ensuring the integrity of the data and guaranteeing information retrieval.

Experience of writing SQL queries and Business objects, including administration of universes and security functionality.

Please apply online today if you have the relevant skills and experience for the role.

www.badenochandclark.com - Let's find the career that connects with your life. Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.

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